Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are processed after payment has been successfully received. Processing times may vary depending on order volume, product availability, or other circumstances. If there is a significant delay in processing your order, we will contact you using the information provided with your order.
UNITED STATES SHIPPING
We currently offer shipping within the United States.
Standard Shipping: $8.00 — estimated delivery of 3–5 business days.
Express Shipping: $15.00 — estimated delivery of 1–2 business days.
Free Standard Shipping: Orders of $70 or more qualify for free standard shipping.
Delivery estimates begin after the order has been processed and are estimates only. Actual delivery times may vary.
INTERNATIONAL SHIPPING
We offer international shipping to selected countries and regions.
International shipping rates and estimated delivery times are calculated at checkout based on the destination and shipping service available for your order.
For eligible international orders, applicable duties and import taxes are collected at checkout. These amounts are displayed separately where applicable. “When duties and import taxes are collected at checkout, Lumora Luxury Brands uses delivered-duty-paid (DDP) shipping arrangements where available.”
International delivery times may vary because of customs processing, destination requirements, carrier delays, weather, or other circumstances beyond our control.
CUSTOMS AND IMPORT CHARGES
For orders where duties and import taxes are not collected at checkout, the customer may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.
Customers are responsible for providing accurate shipping and contact information and for complying with applicable import requirements.
SHIPPING DELAYS
Delivery dates are estimates and are not guaranteed. Lumora Luxury Brands is not responsible for delays caused by shipping carriers, customs processing, weather, natural disasters, government actions, or other circumstances beyond our reasonable control.
If your order appears to be delayed or lost, please contact us at lumorabrands@yahoo.com with your order number so we can assist you.
WRONG OR DAMAGED SHIPMENTS
Please inspect your order when it arrives. If you receive the wrong item or your item arrives materially damaged or defective, contact us promptly at lumorabrands@yahoo.com and provide your order number and a description of the issue. We may request photographs to help us evaluate the issue.
ADDRESS ACCURACY
Please carefully review your shipping address before submitting your order. If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to reship the order.
CONTACT
Questions regarding shipping can be sent to:
Lumora Luxury Brands
Email: lumorabrands@yahoo.com
Phone: 469-866-0514